What level of service can you expect?
We work within a simple framework which includes some basic guidelines to ensure quality is always a top priority. Visits to your site during the growing season (March – November), will normally be every two weeks on the same day. During the winter months (November – February) we continue bi weekly visits however time spent on site and duties are reduced. In some cases, visits will be reduced to every 4 weeks depending on the site requirements. Please read below to find out what work is completed during these visits.
• Grass will be cut during the growing season (March to November). If the grass does not need to be cut or cannot be cut due to the weather, we will complete other grounds maintenance tasks during the visit.
• We will remove the grass and dispose on site where available. We also attempt to do “Cut and Drop” depending on the growth rate of the grass. If there no green waste disposal facilities are on site we are a registered waste carrier but there is an additional charge for waste disposal.
• The mulching process (‘Cut and Drop’) cuts the grass into fine pieces so it is naturally spread and absorbed into the grass. This method is also more eco-friendly and adds vital nutrients to produce a healthier lawn.
If grass treatment is required this charged depending on the number of treatments and size of the area. This is recommended and can be built into the normal service charge.
After every visit we will leave your communal areas clean and tidy and ensure there are no hazards such as: shrubbery encroaching on the footpaths, low hanging branches causing obstruction.
Shrub borders and hedges
All shrub borders and hedges are cared for and pruned, mainly in the winter months (November – February), to retain the shape of the plants and allow for flowering periods.
We are always careful to ensure that growth of these borders, hedges and climbing plants are monitored so they do not affect sight lines for traffic, block light to windows and vents, or public footpaths.
Weeds are treated using herbicide in all areas except on grassed areas. Where appropriate they will be removed manually depending on growth.
Paved Communal Areas
Paved areas are sprayed a minimum three times per year. This is to treat Lichen, Algae, and Moss growth. The most effective spray schedule is normally March, August, November.
Power washing is not included but can be undertaken if required for an additional charge. A soft wash cleaning treatment can also be applied where power washing is not a advisable or allowed, but is also subject to an additional charge.
Litter is collected and disposed of during each visit. Visits can be increased where there is a specific litter issue occurring, and we will always take time to investigate where these issues increase.
Leaf fall collection
This service begins around November to collect the first fall of autumn leaves and continues over the winter period until all the leaves are cleared. This can last right up until the end of February.
What is not included?
Tree works, control of invasive weeds (e.g. Japanese Knotweed), removal of bulk waste, animal or human waste is not included in the Grounds Maintenance service.